Shipping Policy

Effective Date: November 17, 2025

The Lemon Girl provides fresh salads and desserts made to order in a private home kitchen in Brooklyn New York. Shipping and delivery are limited and may change as we expand.

Local Delivery Only

We currently offer delivery only within select areas of Brooklyn. Delivery availability depends on your specific address and the date of your order.
We do not offer mail shipping or long distance delivery.

Limited Delivery Days

Delivery is not available every day. Available dates will be listed when you place an order. If a date is unavailable, we cannot make exceptions.

Delivery Times

Delivery times are approximate and may vary. Weather, traffic, order volume, and other conditions may affect timing.

Delivery Instructions

It is the customer’s responsibility to provide accurate delivery information. If an incorrect address or incomplete instructions are provided, we are not responsible for delays, spoilage, or missing orders.

If the customer is not available at the time of delivery, the order may be left at the address provided. Responsibility for the order transfers to the customer at that moment.

Pickup

Pickup is available only at scheduled times and only at the location provided with your order confirmation. If you miss your pickup window, we cannot remake or refund the order.

Transfer of Responsibility

Once an order is delivered to the address provided by the customer or picked up by the customer, all responsibility transfers immediately to the customer. We are not responsible for spoilage, temperature changes, or improper storage after delivery or pickup.

No Nationwide Shipping

We do not ship through USPS, UPS, FedEx, or any other shipping carrier. All orders must be delivered locally or picked up.

Issues with Delivery

If there is a problem with your delivery, you must notify us within 3 hours of receiving your order. Requests made after that time cannot be addressed.

Contact

For delivery or pickup questions
thelemongirlorders@gmail.com

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.